RETURN AND REFUND POLICY
Right of Withdrawal
RETURN AND REFUND POLICY
At Baillarine, your satisfaction and security come first. We know that choosing a piece of jewelry is a personal experience, and we want to ensure every customer feels well cared for throughout their order.
Return Requirements
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
Be unworn and unused
Be in its original, undamaged condition
Be returned in its original packaging
Include all original tags and accessories
Items with visible signs of wear, damage, or unauthorized modifications cannot be accepted for return.
All returns must be approved by our customer service team prior to shipment. Unauthorized returns may be rejected.
Requesting a Return
To initiate a return, please contact our customer service team within 30 days of receiving your order at:
support@baillarine.shop
Please include the following information in your message:
Your full name
Your order number
The item(s) you wish to return
A brief explanation of the reason for the return
Our customer service team will provide you with the necessary return instructions and the correct return address.
Do not send any items back before receiving our return instructions.
Refund Processing
Once we receive and inspect the returned item, we will notify you by e-mail whether your refund has been approved or declined.
Upon approval, the refund will be processed within 5 to 7 business days via the original payment method.
Depending on your bank, credit card provider, or payment service provider, it may take additional time for the amount to appear in your account.
Shipping and Return Costs
The shipping contribution paid at checkout is non-refundable, as it covers the costs of careful preparation, packaging, and secure delivery of your jewelry piece.
For returns based on:
Change of mind
Personal preference
Accidental orders
Incorrect item selected
the customer is responsible for the return shipping costs.
Baillarine will cover reasonable return shipping costs if:
The item arrived damaged
An incorrect item was delivered
The item exhibits a verifiable manufacturing defect
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us as soon as possible at:
support@baillarine.shop
Please provide:
Your order number
A short description of the issue
Clear photos of the item
Photos of the packaging and shipping label
After inspecting the case, we will arrange for a free replacement or a full refund depending on the situation.
Please do not dispose of the item or packaging before our customer service team completes the review.
Exchanges
Direct exchanges based on personal preference are generally not offered.
If you would like a different item, you may return the original item according to this policy and then place a new order.
If you received an incorrect or damaged item, we will organize a replacement at no additional cost once the case is approved.
Important Note on Payments
You will only be charged the amount specified during checkout.
Baillarine does not operate with subscriptions, recurring payments, or automatic future debits.
No additional costs will arise unless you voluntarily place a new order.
Contact
If you have any questions regarding returns or refunds, please reach out to us at:
Baillarine
E-mail: support@baillarine.shop