SHIPPING POLICY

Shipping
SHIPPING POLICY
At Baillarine, every piece of jewelry is handled with the utmost care from the moment your order is received until it is delivered. Our goal is to ship your order safely, carefully packaged, and within the estimated delivery timeframe.

Processing Times
All orders are processed within 1 to 5 business days of receipt.

Orders placed on weekends or public holidays will be processed on the following business day.

Upon successfully placing your order, you will receive an order confirmation via e-mail.

Shipping Carriers
Baillarine works with reliable shipping and logistics partners to deliver orders safely and trackably.

Whenever possible, every shipment is sent with tracking information so you can check the current delivery status of your order.

Depending on the destination country, warehouse location, and shipping volume, the assigned carrier may vary.

Estimated Delivery Times
After processing and dispatching your order, the typical delivery time is approximately:

5 to 10 business days

Please note that these are estimated, non-guaranteed delivery times.

Delivery duration may be extended due to factors such as:

Customs clearance procedures

Public holidays

High-volume peak ordering periods

Carrier delays

Weather conditions

Incorrect or incomplete delivery details

Other unforeseeable circumstances beyond our control

Baillarine is not liable for delays caused solely by external shipping carriers, customs authorities, or other circumstances outside our control.

Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation via e-mail.

Where available, this e-mail will contain:

Your tracking number

A link to track your shipment

Information regarding the responsible carrier

It may take some time after receiving the shipping confirmation for the tracking status to be updated by the carrier.

Packaging
Every piece of jewelry from Baillarine is carefully prepared, packaged, and protected to ensure it arrives in perfect condition.

Please retain the packaging until you have verified that your order has arrived complete and undamaged.

Shipping Costs
The shipping contribution displayed at checkout covers the costs of:

Careful preparation of your order

Secure packaging

Shipment processing

Trackable delivery to the specified address

The full amount payable will be displayed prior to completing your order.

Baillarine does not operate with subscriptions, memberships, recurring payments, or automatic future debits.

Additional costs will only arise if you voluntarily place a new order.

Customs and Import Duties
For international deliveries, customs fees, import duties, or local taxes may be levied depending on the destination country.

Unless explicitly included at checkout, these charges are the responsibility of the customer.

Baillarine has no influence over the amount or collection of such fees by competent authorities.

Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and correct shipping address when placing an order.

Please double-check:

Full name

Street and house number

Postal code and city

Country

Phone number, if required

We cannot guarantee an address change if the order has already been processed or dispatched.

Baillarine is not liable for failed or delayed deliveries resulting from an incorrect, incomplete, or insufficient address.

Lost or Undelivered Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at:

support@baillarine.shop

Please include:

Your full name

Your order number

The e-mail address used for the order

Your tracking number, if available

A brief description of the issue

We will verify the shipping status and work with the responsible carrier to resolve the situation as quickly as possible.

Packages Marked as Delivered But Not Received
If shipment tracking indicates that your order has been delivered but you have not received it, please check:

Your mailbox or designated safe drop-off location

The entrance area

With your neighbors

With other members of your household

Whether the package was left at a local collection point

If the package still cannot be located, please contact us at support@baillarine.shop.

For investigation purposes, we may ask you to complete a declaration regarding the non-received delivery and cooperate with the carrier before a replacement delivery or other solution can be offered.

Damaged or Incorrect Deliveries
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible at:

support@baillarine.shop

Please provide:

Your order number

A description of the issue

Clear photos of the jewelry piece

Photos of the packaging

A photo of the shipping label

After reviewing the case, we will organize a replacement, another appropriate solution, or a refund depending on the situation.

Contact
If you have any questions regarding shipping or delivery, please reach out to us at:

Baillarine
E-mail: support@baillarine.shop